Refund & Cancellation Policy

✅ Refund Policy

We process refunds under the following conditions:

• ✅ Eligible Cancellations: Refunds are considered only for cancellations made within the permitted cancellation window of the booked service/package.

• ❌ No Refunds will be provided:

  • After travel has started

  • For unused services or "no-shows"

  • For bookings involving non-refundable items (such as certain flights or special deals)

• ⏳ Refund Processing Time: Up to 14 working days after cancellation confirmation. The timeline may vary based on payment mode and third-party vendor terms.

• 📝 Refund Requests must be submitted via email with complete booking details and the reason for cancellation.

Note: All refund requests are reviewed individually. Decisions are subject to vendor agreements and Sarthi's discretion.

❌ Cancellation Policy

To cancel any confirmed booking, clients must notify us in writing via email. Cancellations are only valid once acknowledged by our team.

Here’s our general cancellation structure:

• 🔄 Customized Packages: May follow separate cancellation terms. You will be informed during booking.

• 🌪️ Exceptional Circumstances (natural calamities, pandemic, strikes, government restrictions): We will coordinate with our partners to provide the best available rescheduling or partial refund options.

📦 Delivery of Services

As a travel company, Sarthi Travels & Tours does not deliver any physical product. Instead, we provide electronic confirmations for:

• Travel itineraries

• Hotel and transport vouchers

• Flight or train bookings (if applicable)

• Customized package documents

These documents are sent via email, WhatsApp, or any preferred digital channel. Customers are requested to review and confirm all details upon receipt.

🛡️ Backup & Redelivery: We retain records for 30 days from the delivery date. In case of document loss, we are happy to re-send your confirmed vouchers during that period.